Travel

Frankfurt Airport (FRA)

Airport address:

Frankfurt Airport, D-60547 Frankfurt am Main

Current:

Construction of the new Terminal 3 : South of the existing two terminals, the new Terminal 3 for low-cost airlines will be built by 2023. Its gate G should be ready for operation by summer 2021.

Renaming of gates : Gates A51 to A65 in the non-Schengen area of ​​gate A have been renamed Z11 to Z25. Check-in and baggage drop-off for the flights departing there will take place in Hall A. The names of the A gates in the Schengen area remain unchanged.

From 2023, an automatic people mover will connect the terminals.

Information:

There are information counters in both terminals that are open around the clock.

There are also around 90 information kiosks in the two terminals, which are connected to the airport’s central information system. Information such as the current status of a flight and any changes to the departure time or gate are available at the kiosks. The information kiosks are equipped with barcode scanners so that the fastest way to the gate can be determined using the barcode on the boarding pass. The devices can be operated via large touch screens. The display is adjustable in height and thus adapts to the size of the user.

The private service provider Securitas (Internet: http://www.securitas.com/de/de/) offers welcome and escort services for travelers at the airport. Employees with knowledge of 45 languages ​​look after passengers personally and guide them to their destination.

Website:

http://www.frankfurt-airport.de

Directions:

The airport is connected to a dense motorway network and is very well signposted. The A3 (Cologne-Munich) and A5 (Hanover-Basel) motorways meet at the Frankfurter Kreuz, which run north and east past the airport.
From the west, take the A3 motorway in the direction of Frankfurt to the Wiesbadener Kreuz and then follow the signs to the airport.
From the east, take the A3 towards Frankfurt and follow the signs to the airport before the Frankfurter Kreuz.
From the south, take the A67 motorway, change to the A5 towards Frankfurt / Frankfurter Kreuz and then follow the signs.
Coming from the north, take the A5 towards Frankfurt and follow the signs to the airport.

Transfer between the terminals:

The Sky Line elevated train runs between the terminals every 2-3 minutes, the journey is free and the cabins are wheelchair accessible. Elevators are located at all stops. There is also a shuttle bus (5:30 a.m. to 11:45 p.m.) that connects the two terminals every 10 minutes.

Flight time:

From Vienna: 1 hour 35 minutes; from Zurich: 1 hour

Airport information

IATA airport code:

FRA

Address:

Frankfurt Airport, D-60547 Frankfurt am Main

Location:

12 km southwest of Frankfurt city center.

Number of terminals:

2nd

Phone:

0180 63724636 Service number, from abroad +49 69 6900.

Time zone:

Central European Time: CET +2 (CET +3 from March 29th to October 25th 2020)

 

Public transportation

Public transport – street:

Bus: Most buses leave from the bus station (Tel: +49 69 2424 8024; Internet: www.rmv.de) in front of the arrival halls on level 1 from Terminal 1 and at the bus stop in front of the arrival and departure halls on level 2 from Terminal 2. Bus line 61 goes to Frankfurter Südbahnhof (journey time: 25 minutes), line 900 serves Obertshausen train station and line 73 Kelsterbach.
You can get to Terminal 1 quickly with the Sky Line or the bus shuttle. Just follow the blue signs.

Shuttle: Regular shuttle buses to Frankfurt-Hahn Airport leave from the bus station at Terminal 2 (opposite Hall E) (travel time: approx. 1 hour 30 minutes). Information is also available by phone (Tel: (0065) 435 01 90).
Regular Lufthansa shuttle buses (Tel: +49 6152 976 9099; Internet: www.transcontinental-group.com) go to Frankfurt-Hahn, Heidelberg, Mannheim and Strasbourg from the bus station at Terminal 1 (exit B3).

Further information on local public transport to and from the airport can also be found on the website of the Rhein-Main-Verkehrsverbund (Internet: www.rmv.de).

Taxi: Taxis are always available in front of both terminals, the journey to Frankfurt city ​​center takes around 20-30 minutes.

Limousine: The luxurious limousine service Home to Gate picks up travelers from home or the hotel and takes them directly to the gate (Internet:  www.serviceshop.flughafen-frankfurt.de). The driver takes care of luggage and check-in, and passengers can go through a separate security check without waiting. The service can be booked up to 48 hours before departure.

Public transport – train:

Train: There are two train stations at Frankfurt Airport. The regional train station (Tel: +49 69 2424 8024; Internet: www.rmv.de) (platforms 1-3) is located in the basement of Terminal 1, level -1 and is open all day. From here, the S-Bahn lines S8 and S9 run every 15 minutes to the east to Frankfurt Central Station (15 minutes), to Offenbach and Hanau and to the west to Rüsselsheim, Mainz and Wiesbaden. RegionalExpress (RE) and StadtExpress (SE) trains travel to many other destinations in the area.

The long-distance train station (platforms 4-7) is located in The Squaire building (formerly Airrail Terminal), which is connected to Terminal 1 by a passage. ICE, InterCity and Eurocity trains depart from here to national and international destinations, such as Cologne (journey time: 1 hour) and Stuttgart (journey time: 75 minutes).

Facilities in the terminal

Money:

Numerous banks, exchange offices and ATMs are available in both terminals and in the Frankfurt Airport Center (FAC1) opposite Terminal 1.

Means of communication:

A self-service post office with fax machines as well as stamp and telephone card machines is located in Terminal 2, in Check-in Hall E. Mobile phones can be rented in the Airport Communications Center (FAC1). 3C Communications offer 24 hour credit card phones and fax machines as well as internet access. Both terminals have Internet points where travelers can surf the Internet for a fee. Free WiFi from Deutsche Telekom is available to laptop and smartphone owners via hotspots with no time limit.

Gastronomy:

A large selection of restaurants, bars and cafes is available in both terminals.

Shopping:

Over 130 shops with a wide range, including clothing, travel accessories, leather and sports goods, electrical equipment, jewelry, souvenirs and a supermarket / deli. There are also 18 duty-free shops for international passengers, including 1 duty-free shop for arriving guests and shops selling goods at reduced prices for travelers within the European Union. On level 2 of Terminal 2, travelers and visitors can buy travel essentials, clothing and accessories in the market square shopping center from 7 am to 10 pm.

Luggage:

There are three luggage storage facilities (Tel: +49 69 6907 07 68), the branch in Terminal 1, Area B / Level 1, is open around the clock. The lost property office is located in Terminal 1, Area B / Level 0 (Tel: 69 6906 6359). AHS (Tel: +49 69 6902 2122) and Securitas (Tel: +49 69 6902 1300) offer porter service. There are sufficient baggage cars available at around 120 baggage car stations for a fee.

Other facilities:

Several pharmacies, an outpatient clinic, a dental practice and a hairdressing salon are available. There is an airport gallery in both terminals with exhibitions on the history of aviation, travel and art. There are prayer rooms in each terminal; In Terminal 1, Area B, there are shower facilities (open 24 hours). There is also a textile cleaning and tailoring service. There is a chapel in the transit area of ​​Terminal 1.

The transit hotel My Cloud Transit Hotel Frankfurt is located in Terminal 1.

Smokers will find special smoking lounges in Terminal 1 at Gate A at Gates A11, A52 and A66, at Gate B at Gates B23 and B43 and at Gate Z near Gates Z52 and Z66. There are also glass smoking cabins in all terminal areas.

In Departures Hall B, children are greeted personally at counters 336 – 338 by the mascots Lu and Cosmo, parents receive the brochure “The Family Guide” with tips on the location of children’s playgrounds, changing tables, children’s restaurants, pharmacies or the nearest viewing terrace. The offer is aimed at travelers with children up to 12 years of age.

On the south side of the airport there is a dog boarding house where the owners can have their four-legged friends accommodated in one of the 25 kennels during the holidays ([email protected]).

Airport facilities

Conference and meeting rooms:

The Fraport Conference Center  in the Frankfurt Airport Center (FAC1) offers 35 conference rooms of various sizes with the most modern conference facilities. Video conferencing is also possible and a catering service is available.

Many of the larger airlines have executive lounges.

The Sky Lounge ( skylounge-frankfurt.de) is located in Terminal 2.

The new VIP lounge in transit area B has 1300 sqm as well as public lounge areas with a main lounge and bar as well as private suites. The VIP lounge also offers a conference room and high-speed WiFi.

The fee-based Luxx Lounge (Tel: (069) 69 76 73 86.  www.luxxlounge.de) in Terminal 1 on the gallery between departure halls B and C offers a conference area, internet access and shower facilities. It is open daily from 7 a.m. to 8 p.m.

Travelers have wireless access to the Internet in all public areas of the airport.

The Lufthansa Senator Lounge is available in Terminal 1 for incoming long-haul passengers of First and Business Class as well as for Etihad customers and EAP Platinum Card holders. There are also Lufthansa Business Lounges and Lufthansa Welcome Lounges. The Panorama Lounge operated by Lufthansa is new  in Terminal 1A opposite Gate A26. Lufthansa has numerous lounges with comfort and bistro areas, work areas with free internet terminals as well as modern shower areas and concierge service. Further information at  www.lufthansa.com/de/de/Lounges.

The Sheraton Frankfurt Airport Hotel (Tel: +49 69 69770; www.starwoodhotels.com) , located on the airport grounds,  and some nearby hotels offer conference rooms and facilities.

Quiet zones with recliners and sockets are located in T1- 2nd level near gate A26 and 50, as well as in area B, gate 43, and in T2- 3rd level, in area D, gate 1-4.

Accessibility facilities:

Facilities for disabled travelers include automatic doors, special telephones for the hearing impaired and disabled toilets. The Fraport reception service provides special waiting rooms for disabled passengers. FraCare Services (Tel: +49 180 6372 4636) offers a paid wheelchair escort service, which should be booked early, as well as wheelchairs.

Disabled parking spaces are available in the parking garage at Terminal 1 (follow the signs “Arrival”). A wheelchair accessible passage provides direct access to the departure halls. In Terminal 2, parking garage P8 on level U4, row 17, has disabled parking spaces that have wheelchair-accessible access to the terminal building.

The SkyLine shuttle trains can be used with a wheelchair. The Mobility Service Center of  Deutsche Bahn AG (Tel: +49 1805 512 512) offers further help .

Parking spaces:

Each of the two terminals has a multi-storey car park or underground car park with direct access to the terminal buildings. A total of around 14,000 parking spaces are available at Frankfurt Airport. Parking spaces in the terminal car parks can be booked online no later than the day before departure at  parken.frankfurt-airport.com/de.

Specially designated women’s parking spaces are available in the underground car park at Terminal 1.

Disabled parking spaces are available in the car park of Terminal 1 / Area A and in the underground car park of Terminal 2.

More than 60 e-parking spaces are available at Terminal 1, access P4, in parking row 126 and at Terminal 2, access P8, in parking bulkhead U423. Most e-parking spaces can be reserved in advance.

You can pay in cash or with a credit / ec card at the parking fee machines. Information about parking at the airport can also be requested by phone (tel: (069) 69 07 94 37).

Free shuttles connect the vacationer’s car park with the terminals.
There is also a parking lot for long-term parkers south of the airport in Mörfelden-Walldorf. Parking spaces can be  reserved online at the latest the day before the trip at http://www.park-und-flieg.de/. A free shuttle service runs to the terminals.
In Neu-Isenburg, seven kilometers from the airport, a parking garage with 750 parking spaces can be used by travelers. The transfer time with the shuttle bus is less than ten minutes.

Car rental:

The following rental car companies are represented at the airport:
Avis,
Budget,
Enterprise Rent-A-Car,
Europcar,
Hertz,
National,
Alamo,
Terstappen and
Sixt.

The rental car counters are located in Arrivals Hall A in Terminal 1, Level 1 and on Level 2 in Terminal 2, Area D / E. The car rental company Hertz offers its customers in Terminal 1 a lounge area with free internet access and international recharge options for notebooks and mobile devices.