Tips

According to A2zgov, the tipping system applies to waiters in bars and restaurants, maids in hotels, taxi drivers and guides and is 5-10% of the order value. Tipping is not obligatory. but if the Client was satisfied with the service, a tip is a sign of good manners.

Phone

For phone calls, it is better to purchase a phone card, which can be bought at the post office or in tobacco shops. For calls to Russia, dial: 007 + area code + number subscriber.

Car rental and movement rules

To rent a car, the driver must have an international driving license, and be at least 21 years of age. Almost all roads laid in the mountains are equipped with restrictive security barriers. On a road covered with snow, it is necessary to drive a shityres. A toll is charged for driving on Austrian roads. Max speed at highways: 100 km/h, and on freeways – 130 km/h. Maximum speed in populated areas ny points (between the indicators of its borders) is 50 km / h. Children under 12 are not allowed it is possible to sit in the passenger seat next to the driver; they should sit in the back seat vehicle and be wearing seat belts. Seat belts in a car in Austria all must be fastened without fail, and the driver of a two-wheeled vehicle during movements must be in a helmet. Parking of cars for a period of 30 minutes to 3 hours is allowed in clearly marked blue zones.

Hotels

Please note that hotels and pensions close at 22.00, and sometimes even earlier. That’s why, leaving for a walk in the evening, take the keys to your room with you, they open and the front door to the hotel.

Depending on the category, hotels offer different levels of service. All hotels, boarding houses us, gasthofs and gasthauses belong to private individuals. The rooms must have a toilet and a bathroom.  There is a special TV program that during the day, starting at 6.00, broadcasts weather conditions and the state of snow cover in all resorts in Austria. If the room is not TV, you can watch this program in the TV room or at the hotel reception.

Almost all hotels, some boarding houses and guesthouses have a small sauna, which paid extra. 4 * hotels, as a rule, also have a pool. Most 4 * hotels these services are included in the price. Information on the cost of additional services are always available at the hotel reception desk. Meals in hotels are organized as follows way: breakfast – buffet, dinner – menu. Breakfast – the buffet does not guarantee the availability of hot dishes.

Usually hot breakfast dishes are available in 4 * hotels, but not in all. In 3 * hotels, breakfast is varied, but without a hot dish, with rare exceptions. Continental breakfast in 2* hotels and boarding houses. Dinner by the menu usually includes 3-4 courses, it is offered in 2-3 options. in a cafe or restaurant, when ordering, you need to take into account that the dishes will be brought to you in the order in which order will be placed.

Drinks during dinner are charged extra. Not allowed to bring to the restaurant hotel food and drinks, as well as take out food and drinks from the restaurant. Please note that the hotel is not responsible for documents, money and valuables things, if they are not stored in an individual safe. Most 4-5 * hotels require a credit card or cash deposit for a minibar, telephone and other additional services upon check-in.

General information on personal safety, health and property safety of tourists

1. When providing tourism services, the company ensures an acceptable generally accepted level of risk for

life and health of tourists.

2. For security purposes, tourists are prohibited from violating the safety rules established by:

– airlines;

– transport organizations;

– hotels, boarding houses, local tourist organizations;

– local authorities.

3. Risk factors that may arise on the route:

– non-observance of safety rules on the roads, in places of rest;

– sports (water skiing, gliding, other sports), swimming, reception sunbathing, etc.;

– malfunction in tourist equipment;

– violation of the time limit for the duration of classes;

– lack of personal protective equipment (protective cream, glasses, etc.)

4. In order to avoid biological effects, it is prohibited:

– drink raw water throughout the route;

– eat unwashed vegetables and fruits;

– try unfamiliar foods;

– use unfamiliar medicines.

5. Basic recommendations when leaving for the route:

– insurance of life, health from accidents, luggage from loss; preventive vaccinations against cholera, plague, smallpox, dysentery, diphtheria and other contagious and dangerous diseases;

– compliance with the rules of personal hygiene;

– the presence of a personal first-aid kit from the usual medicines;

– compliance with the rules of conduct and laws of the visited country;

– availability of necessary clothing, serviceable tourist equipment, personal protective equipment, required for this route.

6. Warnings, recommendations and obligations:

– always have a business card of the hotel or personal with you, take precautions during avoiding theft of documents, money, valuables;

– if possible, use the safe in the hotel for storage;

– do not lose vigilance in an unfamiliar place (if the tourist is behind the group or lost in the familiar city, you need to seek help from a local policeman);

– adhere to the rules of behavior and culture of the visited countries (takeaway food from breakfast with “buffet” may entail calling the police, drawing up an act, paying a fine);

– in case of injury, accident, you must immediately contact by phone (address) specified in the insurance policy;

– in the event of transport accidents, unresolved conflicts with the police, other local authorities must notify the head of the tourist group, if necessary – and employees of the embassy (consulate) of Russia;

– the tourist is obliged to leave the country after the expiration of the visa no later than 72 hours, otherwise case, he may be arrested and forcibly expelled from the country;

– all expenses that go beyond the scope of the tourist program, the tourist bears on his own.

Where to go in emergency situations

Police phone number – 133

Ambulance – 144

Fire protection – 122

In big cities there are pharmacies working around the clock (usually one per district – info-call 01 1550). If the pharmacy closest to you is closed, then on its door there should be the address of the nearest open pharmacy.

If you need a doctor and do not speak German, please contact the hotel staff or, in emergency, to the Russian consulate.

Embassy of Russia

Botschaft der Russischen Foderation in Osterreich, Reisnerstrasse 45-47, 1030 Wien, Osterreich. Tel.: (8-10-43-1) 712-1229, 713-8622, 712-3233 ( consular department )

Consulate General in Salzburg

Generalkonsulat der Russischen Foderation in Salzburg, Burgelsteinstrasse 2, 5020 Salzburg, Osterreich. Tel.: (8-10-43-6626) 241-84

The code in brackets before the number is dialed when calling from Russia.